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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Stakeholder Engagement | 20% | - Communication and collaboration strategies - Stakeholder identification and analysis |
| Business Analysis Fundamentals | 20% | - Business process analysis and improvement - Role of a Business Analyst in Salesforce ecosystem |
| Data and Process Understanding in Salesforce | 20% | - Data modeling concepts in Salesforce - Process mapping and optimization |
| Requirements Development and Management | 25% | - Requirements elicitation techniques - Requirements documentation and validation |
| User Stories and Agile Practices | 15% | - Agile/Scrum collaboration with development teams - Writing effective user stories and acceptance criteria |
Salesforce Certified Business Analyst Sample Questions:
The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?
- A. To ensure what was originally requested is being delivered
- B. To identify acceptance criteria with pass/fail indicators
- C. summarize the overall ask and determine what is in scope
Correct Answer: A 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.
Which process should the BA follow to draft and finalize the requirements?
- A. 1. Review information from the2. Ask clarifying questions.3. Draft requirements.4. Refine and confirm requirements.5. Prioritize which requirements will be included in the minimum viable product.
- B. 1. Review information from the discovery.2. Ask clarifying questions.3. Draft requirements.4. Share requirements with the technical so they can begin building.5. Create user acceptance criteria and test cases.
- C. 1. Review information from the discovery.2. Draft requirements.3. Ask clarifying questions.4. Draft user stories.5. Share user stories with the technical team so they can begin building.
Correct Answer: A 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?
- A. Focus Groups
- B. journey Mapping
- C. Survey /Questionnaire
Correct Answer: B 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?
- A. Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
- B. Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
- C. Eliciting requirements, writing user stories, implementing solutions,Testing solutions
Correct Answer: A 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.
Which methodology should help the BA obtain the required information?
- A. SMART (Specific, Measurable, Achievable, Relevant, Time-bound)
- B. V2MOM (Vision. Values, Methods, Obstacles, Measures)
- C. RACI (Responsible, Accountable, Consulted, Informed)
Correct Answer: B 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
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