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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Topic 2: Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Topic 3: Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
| Topic 4: Practical Application of Sales Cloud Expertise | 33% | - Scalability and maintainability - Customer success and solution delivery - Sales Cloud implementation strategies |
| Topic 5: Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
| Topic 6: Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Cloud Kicks is running a campaign for the Shoe of the Month club. Sales management wants to use Campaign Influence features with Opportunities to attribute a percentage of success to Influential campaigns. Which feature will allow for revenue share with standard and custom attribution models?
- A. Create a formula field to track Campaign Influence.
- B. Customizable Campaign Influence for reporting.
- C. Create a reporting snapshot for Campaign Influence.
Correct Answer: B 🗳️
Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team.
Sales management wants to track data completeness. Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?
- A. Record Count
- B. User Adoption
- C. Field Usage
Correct Answer: C 🗳️
It is challenging for the sales operations team to provide Universal Containers with accurate and insightful reports due to the poor quality and high volume of Account, Contact, and Lead data. As the team performs data cleansing, productivity has been impacted, leading to inefficiency and low adoption. What should the consultant do first?
- A. Install and configure a data cleansing app from AppExchange.
- B. Use Duplicate Rules to identify and report data quality issues.
- C. Create a data management plan and a data quality dashboard.
Correct Answer: C 🗳️
Sometimes, Universal Containers sales reps need to create contacts without accounts based on business processes. What should the consultant take into consideration?
- A. Contacts are private and only the owner and admin can view them.
- B. Contacts are private and shared through the role hierarchy.
- C. Contacts are private and shared through sharing rules.
Correct Answer: A 🗳️
What is a consideration when enabling Multiple Currencies?
- A. Accounts, Opportunities, Leads, Cases, and Opportunity Product Schedules support multiple currencies reporting.
- B. When Multiple Currencies Is enabled, changes to exchange rates update the converted amount on all records except closed opportunities.
- C. If any issues arise during implementation, Multiple Currencies can be disabled.
Correct Answer: B 🗳️
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Milo -
I passed the Sales-Con-201 exam with flying colors on my first attempt. You never let me down! Thanks sicerely!