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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
| Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
| Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Practical Application of Sales Cloud Expertise | 33% | - Sales Cloud implementation strategies - Scalability and maintainability - Customer success and solution delivery |
| Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
| Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Cloud Kicks (CK) recently implemented Einstein Opportunity Scoring in its production org. CK is using the Amount field in its Opportunity Scoring model. What will a user without access to the Amount field on the Opportunity object observe?
- A. The Amount field will be hidden from the contributing factors section.
- B. The Opportunity Score field and the Amount field will be hidden for that user.
- C. The Amount field will display an error in the contributing factors section.
Correct Answer: A 🗳️
Sales reps at Cloud Kicks (CK) need to see the Opportunity amount with the Account's discount field. CK sales reps are located in different regions and use different currencies. A consultant creates a custom formula field on the Opportunity. Which currency will the custom formula use for its value if the opportunity and account records have different currencies?
- A. User currency
- B. Corporate currency
- C. Opportunity currency
Correct Answer: C 🗳️
Cloud Kicks (CK) plans to implement Advanced Currency Management in Sales Cloud. CK has roll-up summary fields on the Opportunity. What should CK consider when enabling Advanced Currency Management in its Sales Cloud org?
- A. Opportunity cross-object formulas always use the dynamic conversion rate for currency conversion.
- B. Opportunity roll-up summary fields will update from the Opportunity Line Item object.
- C. Dated exchange rates are used in Opportunity forecasting or currency fields in other types of reports.
Correct Answer: B 🗳️
During a discovery session at Cloud Kicks, a major topic is highlighted that is outside the current statement of work (SOW). The addition to the project scope is necessary but will be difficult to implement. How should the consultant proceed?
- A. Conduct another discovery session to define the new items.
- B. Revise the timeline to accommodate the new Items.
- C. Create a change request for the new items.
Correct Answer: C 🗳️
A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform. How should the consultant determine and validate their approach with end users?
- A. Enlist the help of a champion to ensure that Sales Cloud is meeting end user needs.
- B. Conduct a technical review of Sales Cloud with developers to evaluate solutions for end users.
- C. Interview top-level executives to understand the Sales Cloud key performance indicators (KPIs) for end users.
Correct Answer: A 🗳️
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Bart -
Probably 90% of the test was directly from PrepAway Sales-Con-201 real exam questions