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HP Selling HP Printing and Computing Services Sample Questions:

1. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) R10 Consumer Support
B) MN Consumer Support
C) 8W Value Services
D) P6 Consumer Support

2. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners start accumulating rebates with their first services sale.
B) Partners selling HP hardware will be able to deliver their own branded services.
C) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
D) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.

3. Which statement is true about the worldwide services market?

A) Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.
B) Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
C) Customers are still brand conscious and do not pay much attention to the experience they get from devices.
D) The services market is very competitive with low annual growth

4. Which service protects mobile workers in many parts of the world?

A) Travel
B) Defective Media Retention
C) Mobility
D) Accidental Travel Protection

5. Which statement is true about selling services?

A) Usage and Care services are less profitable than selling the hardware alone.
B) Consumers do not want to buy services because they are only interested in hardware.
C) Consumers represent more than 85% of the total growth through 2014.
D) The Global Services market is not growing.

Solutions: