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HP Selling HP Retail Point of Sale Solutions - Sample Questions:

1. What requirement do retailers have for their point of sale hardware that a typical desktop PC cannot meet?

A) It must include a large hard drive (at least 200 GB)
B) It must be able to operate in a Windows environment.
C) It must be able to withstand harsh environments.
D) It must provide a secure environment for transactions.

2. What should you do first to address objections from a customer?

A) Agree with the objection and move on.
B) Ignore the objection.
C) Ask clarifying questions.
D) Try an aggressive close.

3. What are connected consumers demanding from the retail experience?

A) a variety of choices for products in the store at the point of sale
B) the same rapid intuitive access to information that is available online
C) the kind of personalized customer service that they find online
D) the low prices that they find at online product outlets, such as Amazon.com

4. What does the multi-touch feature enable?

A) Multiple displays showing a single image
B) Placement in space-constrained environments
C) Self-service capabilities for consumers
D) HP DreamColor calibration

5. How should a retailer address the trend of consumers being time-starved and less loyal?

A) offer incentives to get the customer in the store
B) improve security of the transaction
C) make doing business easier
D) sell only on the merit of the product

Solutions: