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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?

A) Extended Match
B) Resource Availability
C) Match Field
D) Required Resource

2. Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A) Create a custom Gantt action to call an Apex class to reschedule appointments.
B) Write a batch Apex class to unschedule low priority work orders.
C) Define a Global Optimization job to run hourly.
D) Apply the Reshuffle action within the Gantt.

3. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Customer Working Hours
B) Service Urgency
C) Customer Entitlement
D) Service DueDate

4. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointmentsare at risk of late completion.
What should a Consultant recommend to meet this requirement?

A) Post to the Service Appointment Chatter feed.
B) Change the Status field on the Service Appointment.
C) Update the In Jeopardy field on the Service Appointment.
D) Adjust the Scheduled End field on the ServiceAppointment.

5. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?

A) Set the individual Technicians as Capacity-Based Service Resources.
B) Create the Contractor Manager as a Crew Service Resource.
C) Set the Contractor Manager as a Capacity-Based Service Resource.
D) Create the individual Technicians as Service Crew Members.

Solutions: