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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

A) Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit
B) Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit
C) Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit
D) Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit

2. Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A) Most service appointments have the same priority.
B) The scheduling policy is producing too many candidates that qualify for each Service Appointment.
C) The Scheduling Policy Used field is blank.
D) The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.

3. Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A) Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.
B) Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
C) Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
D) Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.

4. One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A) Build a Process for Service Appointments.
B) Configure a Maintenance Plan.
C) Define a repeating Work Type.
D) Implement Path for Work Orders.

5. Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A) Create a new Service Appointment on the original Work Order.
B) Reschedule the Service Appointment for the new date.
C) Reschedule the Work Order for the new date.
D) Create a new Work Order and Service Appointment.

Solutions: