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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?

A) The patient ' s attitudes, preferences, and personal values
B) The patient ' s attitudes about the diagnosis, care, and treatment
C) The attitude of the patient ' s family toward the patient
D) The clinician ' s personal attitudes, preferences, and personal values

2. Which communication framework is BEST utilized to frame crucial conversations between care team members?

A) REDE
B) LAST
C) ADKAR
D) SBAR

3. Which information has the GREATEST impact on staff regarding the need and impact for changes to improve the care experience for patients and families?

A) Targeted performance metrics coupled with patient and/or staff stories
B) Control charts with annotations
C) Run charts targeting specific improvement efforts
D) Trended data over time

4. What is the PRIMARY action that must be done consistently to enhance patient safety and eliminate errors?

A) Effective communication
B) Purposeful hourly rounding
C) Clear explanation of treatment plan
D) Immediate response to call lights

5. How can patient experience survey results BEST be used to influence organizational efforts?

A) Establish clear goals, align behaviors, and consistently review performance.
B) Align behaviors to survey results throughout the organization to drive desired outcomes.
C) Analyze organizational and unit-level performance to monitor and follow up on performance.
D) Recognize and reward outstanding behaviors that drive desired results.

Solutions: