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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

Which is the MOST reliable way of communicating survey performance to key stakeholders as part of the improvement process?

A. Development of a list of websites for employees to use in order to access organization and department- level data when needed
B. Development and implementation of a comprehensive dashboard for leadership with all care experience performance metrics that are being tracked
C. Development of an organization-wide dashboard down to the department level shared broadly and regularly with leaders, providers, and staff
D. Development of performance reports by individual teams posted on communication boards

Question 2

Which is the MOST commonly reported cause of adverse events affecting limited English proficiency
/culturally diverse patients?

A. Family members, friends, and nonqualified staff are used as medical interpreters.
B. Administrators fail to hire bilingual staff to fulfill appropriate language services.
C. Staff overlook cultural nuances, creating assumptions that affect patient safety.
D. Professional interpreters are not adequately trained to translate in medically challenging situations.

Question 3

Which type of chart or diagram would be BEST to organize ideas that a team came up with during a brainstorming session?

A. Affinity diagram
B. Flow chart
C. Venn diagram
D. Run chart

Question 4

Which BEST describes a team that has reached consensus?

A. At least 90% of the team members totally agree with the decision.
B. At least 90% of the team members felt included and participated in discussions, sharing their opinions about the issue.
C. All team members are involved in the final solution and are committed to supporting the decision.
D. All team members answer that they are happy with the decision.

Question 5

What would be included as part of a central process when applying Lean principles to health care?

A. Experience diagramming
B. Community interviewing
C. Value stream mapping
D. Mystery shopping

Solutions: