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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Recording and Quality Management | - Quality management workflows
|
| Topic 2: Avaya Workforce Engagement Overview | - System architecture and deployment concepts
|
| Topic 3: Workforce Optimization and Analytics | - Reporting and analytics
|
| Topic 4: Administration and Support | - Troubleshooting and support
|
Avaya Workforce Engagement Support Certified Sample Questions:
Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
- A. Interactions
- B. Coaching
- C. eLearning
- D. Wfm
Correct Answer: A 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?
- A. Create a Member Group
- B. Create a LAN Data Source
- C. Create Workgroups andworkstations
- D. Add Employee IDs
Correct Answer: C 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)
- A. Replay
- B. Record
- C. Store/Archive
- D. Quality Monitor
Correct Answer: B,C 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
In Avaya Workforce Engagement, where is System Backup enabled?
- A. System Management>Central Archive >Backup
- B. Enterprise Management>General Settings>Configuration
- C. System Management>Enterprise> Enterprise Settings
- D. System Management>General Settings>Settings
Correct Answer: A 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
Which two statements about Enterprise Manager (EM) features are true? (Choose two)
- A. It is browser-based interface
- B. It eliminates duplicate configuration if shares data
- C. It allows application-level functionality configuration
- D. User access is through the system Management desktop applications
Correct Answer: A,C 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
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