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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. In the archive configuration, which service runs on a Recorder or standalone Central Archive service and performs the actual archive activity?

A) Content Server
B) Archive Database
C) Archive Web Service
D) Recorder Archiver Service

2. In Archive, what is the function of a campaign?

A) It defines the physical repository for archived content.
B) It defines filter rules to determine which recordings to archive.
C) It defines how to perform a specific archive task against a specific media.
D) It defines when and how fast archive activity may occur on a recorder.

3. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) Date center servers can be split in multi-domain forests.
B) The Framework components can be installed in a workgroup environment.
C) The Framework components can be installed using a Management Service Account (MSA).
D) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
E) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.

4. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) CMS
B) Quality
C) Dialer
D) Phone

5. Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

A) It removes all the data associated with a recording file when necessary.
B) It is used to define and configure disk partitions used for storing.
C) It monitors the call buffer to ensure that there is enough free space to.
D) It deletes the oldest recordings from the drive to make free space for the new recordings

Solutions: