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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Resource View
B) Development Tracing
C) Snapshot
D) Continuous Log
E) Selective View

2. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) Start the IP Office Manager application.
B) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
C) The 5420 DS is corrupted and must be replaced.
D) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
E) The 5420 DS is no longer supported.

3. For what is the "Primary Trans. IP Address" on LAN2 used?

A) Forward incoming IP packets without a service or session to the address if defined.
B) Define the default gateway to the interface.
C) Assign more than one IP address to the interface.
D) A backup destination IP Address in case the main address is not accessible.

4. Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)

A) Add a LDAP entry using IP Office Manager to the primary IP Office.
B) Run a modify to the one-X Portal setup and add the second IP Office.
C) Restart the one-X Portal service.
D) Add the IP address using one-X Portal CSTA and DSML links.
E) Add the required licenses to the second IP Office.

5. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
D) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call

Solutions: