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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 2: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 3: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 4: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 5: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 6: Integration | 8% - 12% | - System Connectivity
|
| Topic 7: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 8: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 9: Administration and Configuration | 8% - 12% | - System Administration
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.
- A. Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
- B. Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
- C. Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
- D. Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
- E. Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
Correct Answer: A 🗳️
Where in the mobile app can a user add pictures'). Choose Two correct answers.
- A. With a checklist
- B. In an expense
- C. On a business partner
- D. On a service call
Correct Answer: A,B 🗳️
Is it possible to use the App on a Surface Tablet? Choose the correct answer.
- A. Yes. on Surface Pro
- B. No. not possible
Correct Answer: A 🗳️
Which possibilities are offered in FSM to limit the amount of data which is synced to the mobile app?
Choose Two correct answers.
- A. Configure I Days Since Last Change To Mark Obsoletei and 'Visibility Days' Settings in the Company Settings section.
- B. Make permissions more restrictive in the User group of the affected user
- C. Use Data Sync Rules
Correct Answer: B,C 🗳️
Everytime you change the permission group. the mobile device will delete all data and trigger a full sync.
Determine whether this statement is True or False.
- A. False
- B. True
Correct Answer: B 🗳️
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