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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Knowledge Advanced | 35% | - Integration and Customization
|
| Topic 2: Reports and Analytics | 15% | - Knowledge Reports
|
| Topic 3: B2C Service Knowledge Foundation | 35% | - Content Authoring and Management
|
| Topic 4: Common B2C Service Features | 15% | - General Platform Functionality
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
Which two statements are true about workflows in Knowledge Advanced? (Choose two.)
- A. Once a user rejects the article, the system automatically deletes the article.
- B. Once a user rejects the article, it moves to the previous step.
- C. In Workflow you cannot reassign a task to another user or team.
- D. A Workflow process can only be used while creating and editing the articles.
- E. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
Correct Answer: B,E 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?
- A. Include search terms in Stop Words
- B. Include search term in Search priority word.
- C. Include the search terms in Answers Keywords
- D. Include the search terms in both Answer Keyword and Stop Word.
- E. Add all related search terms to an aliases.txt.file.
Correct Answer: E 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
Which filter type should you use in a report to display data in a tree structure?
- A. Slicing by column
- B. Slicing by bucket
- C. Auto filter
- D. Rollup
Correct Answer: A 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
- A. It can publish and un-publish articles.
- B. It cannot change the owner of articles.
- C. It cannot delete articlesfrom the Content Type.
- D. It cannot change product/category of articles.
- E. It can change views of articles.
- F. It can request translations of articles.
Correct Answer: A,E,F 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?
- A. Create a group filter using the rel_date_diff() function.
- B. Create a level filter using the count () function.
- C. Use the date_diff() function nested in the name_format() function.
- D. Use the date_add() function.
Correct Answer: C 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
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