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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key ITIL Functions and Roles | - Technical management - Service desk - Application management |
| ITIL Service Lifecycle | - Continual Service Improvement
|
| Service Management as a Practice | - Stakeholders and value co-creation - Concepts of service and value creation |
Peoplecert ITIL V3 Foundation Sample Questions:
Which process is responsible for ensuring that appropriate testing of a service or application takes place?
- A. Knowledge management
- B. service asset and configuration management
- C. release and department management
- D. service level management
Correct Answer: B 🗳️
Which of the following are objectives of Supplier Management?
1.Negotiating and agreeing Contracts
2.Updating the Supplier and Contract database
3.Planning for possible closure, renewal or extension of contracts
4.Managing relationships with internal suppliers
- A. 1, 3 and 4 only
- B. 2, 3 and 4 only
- C. None of the above
- D. 1, 2 and 3 only
Correct Answer: D 🗳️
The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service requirements
2: Service Operation activities, to monitor and report supplier achievements
3:
Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business
- A. All of the above
- B. 1 and 3 only
- C. 1 and 2 only
- D. 1 only
Correct Answer: A 🗳️
Which of the following is NOT one of the five individual aspects of Service Design?
- A. The design of new or changed services
- B. The design of the technology architecture and management systems
- C. The design of Market Spaces
- D. The design of the Service Portfolio, including the Service Catalogue
Correct Answer: C 🗳️
Which of the following statements about processes is INCORRECT?
- A. The objective of any IT process should be expressed in terms of business benefits and goals
- B. The output from a process has to conform to operational norms derived from business objectives
- C. A process may define policies, standards and guidelines
- D. The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice"
Correct Answer: D 🗳️
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Dolores -
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