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EXIN ITIL Foundation Sample Questions:

1. Which areas are NOT measured by process KPIs?
1 . Technology
2 . Performance
3 . Value
4 . Compliance

A) 1, 3 and 4 only
B) 1, 2 and 4 only
C) 2, 3 and 4 only
D) 1, 2 and 3 only

2. Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?

A) Service capacity management
B) Business capacity management
C) Component capacity management
D) Supplier capacity management

3. Which one of the following activities is NOT part of the Deming Cycle?

A) Plan
B) Co-ordinate
C) Act
D) Do

4. What is the act of transforming resources and capabilities into valuable service better known as?

A) Incident management
B) Resource management
C) Service management
D) Service support

5. . Which is an outcome of service design?

A) Services and operational quality are enhanced
B) Standard Services are provided quickly and efficiently across the business
C) Expectations setting of all stakeholders for the services improved
D) User training and awareness for the service is maximized

Solutions: