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Avaya Oceana® Solution Support Sample Questions:

1. For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)

A) Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
B) Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
C) Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.
D) Install signed certificates for an Avaya Oceana deployment.
E) Load signed certificates for an Avaya Oceana deployment.

2. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

3. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Unified Collaboration Administration (UCA)
B) Unified Collaboration Model (UCM)
C) Unified Agent Controller (UAC)
D) Call Server Connector (CSC)

4. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) Omni store DB Controller Data Store
B) UCA Store Service Database Backup
C) Omni store DB Database Backup
D) UCM Data Collector Database Backup

5. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) CSC
B) UCM
C) Context Store
D) Work Assignment

Solutions: