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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Agent
B) Manager
C) Administrator
D) Supervisor

2. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Open Computing Language (OpenGL)
B) Microsoft .NET
C) Open Database Connectivity (ODBC)
D) Simple Direct Media Layer

3. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 1
B) 3
C) 2
D) 4

4. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Presence Snap-In
B) Web Chat Snap-In
C) Context Store Snap-In
D) Co-Browsing Snap-In

5. A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

A) Avaya Control Manager
B) Avaya one-X® Agent Desktop
C) Avaya Contact Center Orchestration Designer
D) Avaya Agent Desktop

Solutions: