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Salesforce CRT-211 exam is an essential certification exam for experienced Salesforce Administrators who want to expand their skillset and advance their career as an Advanced Administrator. With the certification, individuals can prove their competence level in managing, configuring, and implementing more advanced Salesforce solutions. It is recommended that you work through CRT-211 practice tests or take a course to prepare and increase your chances of success.
NEW QUESTION # 10
Which value rolls up for both customizable and collaborative forecasting? * (1 Point)
- A. Expected revenue
- B. Opportunity amount
- C. Quota
- D. Amount
Answer: B
NEW QUESTION # 11
The Sales Manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.What is a recommended solution ?
Discuss
- A. Create a dashboard and add filters for users, opportunities, accounts, and cases.
- B. Create a dynamic dashboard and add filters for opportunities, accounts and cases.
- C. Create an individual dashboard for each sales representative with opportunity, account, and case components.
- D. Create a dynamic dashboard and insure the sales manager has the "View My Team's Dashboard" permission.
Answer: B
NEW QUESTION # 12
The distributors at Cloud Kicks are eligible for support based on a specific service contract-How should the administrator show this in Salesforce?
- A. Build a new custom object.
- B. Use entitlement management.
- C. Add a service contract to the record.
- D. Turn on Service Cloud.
Answer: B
NEW QUESTION # 13
The administrator at Cloud Kicks needs to import a batch of person accounts into Salesforce.
What tool should the administrator use?
- A. Data Import Wizard
- B. Bulk API
- C. Quick Create
- D. Mass Update
Answer: A
Explanation:
The Data Import Wizard is a tool that allows you to import data for standard and custom objects, including person accounts, into Salesforce. You can access it from the Setup menu and use it to import up to 50,000 records at a time. You can also use it to update, upsert, or delete existing records. The Data Import Wizard can help you match your data with Salesforce fields, prevent duplicates, and run import jobs in the background. Reference: https://help.salesforce.com/s/articleView?id=sf.data_importer.htm&type=5
NEW QUESTION # 14
A sales rep needs to help cross-sell an opportunity but is unable to make updates on the record or update the opportunity team.
Which two options would be required for a sales rep to add a rep to the opportunity team?
Choose 2 answers
- A. A role above the Opportunity owner in the role hierarchy
- B. Transferred ownership of the Account to the sales rep
- C. A permission with Edit access on the Account object
- D. Transferred ownership of the Opportunity to the sales rep
Answer: A,C
Explanation:
To add a user to an opportunity team, you need Edit access on the account associated with the opportunity and either own the opportunity or be above the owner in the role hierarchy. Reference: https://help.salesforce.com/s/articleView?id=sf.teams_adding.htm&type=5
NEW QUESTION # 15
Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? Choose 2 answers.
- A. Salesforce Extensions for Visual Studio Code
- B. Ant Migration Tool
- C. Data Loader
- D. Change sets
Answer: B,D
NEW QUESTION # 16
Ursa Major Solar customers have two levels of support available based on their contracted services. Gold-level customers receive email and chat support with a 2-day response window. Platinum-level customers receive 24/7 phone and chat support with a 2-hour response window.
What should an administrator configure to ensure support agents respond within an appropriate service level?
- A. Entitlement Process
- B. Omni-Channel
- C. Assignment Rule
- D. Escalation Rules
Answer: D
NEW QUESTION # 17
A Recruiting User needs to setup an object relationship between the Position Object and the Job Application Object. He needs this setup so that a Position record can be related to many Job Application records and Job Application Records can be related to many Position Records. He also needs this in a setup where deleting a Position record will delete all related Job Application records and deleting a Job Application record deletes all related Position records. What can a system administrator do to fulfill the requirement?
- A. Create a junction object between the Job Application and Position object.
- B. Create a lookup relationship on both objects.
- C. Create two master-detail relationships where both can be master and both can be detail records
Answer: A
NEW QUESTION # 18
Cloud Kicks has an app that should only be used in the VIP showroom.
Which feature should an administrator use to permit access to the app?
- A. Delegated Administration
- B. Single Sign-On
- C. Permission Set Group
- D. Session-Based Permission Set
Answer: D
NEW QUESTION # 19
How should an administrator accomplish this?
- A. Write record-triggered ftews whenever Room records are related, modified, or deleted.
- B. Create a roll-up summary field on Room.
- C. Configure a ral-up summary field on Equipment.
- D. Make record-triggered flows whenever Equipment records are created, modified or deleted.
Answer: B
Explanation:
A roll-up summary field is a type of field that calculates values from related records and displays them on the parent record. A roll-up summary field can be used to count, sum, min, or max values from child records. You can create a roll-up summary field on an object that has a master-detail relationship with another object. In this case, you can create a roll-up summary field on Room that counts the number of Equipment records related to it. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fields_defining_field_types.htm&type=5
NEW QUESTION # 20
The best practice when creating Profiles is to:
Select one:
- A. Edit one of the existing built in profiles.
- B. Clone one of the built in standard profiles that is close to what you need
- C. Use one profile for all users.
- D. Start with a blank profile and customize it to what you need.
Answer: B
NEW QUESTION # 21
Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.
How should the administrator ensure this Is configured correctly?
- A. Allow the backup team users to update their own profile with Delegated Administration.
- B. Adjust the profile of the backup users each day to align with the proper access they require.
- C. Configure ore app per department and activate record pages for each app.
- D. Create permission sets for each department and assign them to the backup team users.
Answer: C
Explanation:
Configure one app per department and activate record pages for each app is how the administrator should ensure this is configured correctly. An app is a collection of items that work together to serve a particular function for a group of users. An app can include items such as tabs, objects, reports, dashboards, and record pages. A record page is a type of Lightning page that displays details about a specific record. A record page can be customized using Lightning App Builder and activated for different apps, profiles, or record types. By configuring one app per department and activating record pages for each app, the administrator can ensure that the backup team users can view records in a way that makes sense for each department depending on which app they are using.
NEW QUESTION # 22
To set up entitlement management, including milestones, entitlement processes, and entitlements templates, which permission needs to be enabled? Choose 2 answers
- A. Manage Milestones
- B. Customize Applications
- C. Customize Entitlements
- D. Manage Entitlements
Answer: A,B
NEW QUESTION # 23
After delegated administration is granted for a custom object, what action can the delegated administrator complete? Choose 2 answers
- A. Create a custom tab for the object
- B. Add a custom picklist field to the object
- C. Change organization-wide sharing rules for the object
- D. Change the relationship with other object
Answer: A,B
NEW QUESTION # 24
Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED organization? Choose two answers. * (1 Point)
- A. Unmanaged Packages
- B. Force.com Migration Tool
- C. Force.com IDE
- D. Change sets
Answer: B,C
NEW QUESTION # 25
An administrator has unchecked the "Enable contact pack creation" checkbox after users had created content packs. What is the impact of the change? * (1 Point)
- A. Users can modify the description and title of existing packs
- B. All existing content packs will be deleted.
- C. Users can continue to edit the contents of existing packs
Answer: A
NEW QUESTION # 26
How should an administrator ensure article managers use specified values for custom article fields?
- A. Require a held on the page layout.
- B. Create a formula field m the article.
- C. Create different record types for different requirements.
- D. Use field dependencies on record type
Answer: B
NEW QUESTION # 27
When importing revenue quota data for Collaborative Forecasts using Data Loader what information must be included in the import file? (3)
- A. User record ID
- B. Start date of the forecast period
- C. Quota amount
- D. Quota quantity
- E. User full name
Answer: A,B,C
NEW QUESTION # 28
Ursa Major Solar customer records have a lot of fields and Lightning components to give users a variety of information and available functions. Recently,usrrs have noted that their pages take a long time to load and it's starting to negatively impact their experience.
What should the administrator do to help diagnose where improvements can be made?
- A. Check the debug logs found in the Environment section of Setup.
- B. Click Analyze from the Lightning App Builder toolbar.
- C. Review the debug logs from the Developer Console.
- D. Use the Apex debugger while loading a customer record.
Answer: B
NEW QUESTION # 29
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