Free Genesys GCX-ARC Test Practice Test Questions Exam Dumps
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Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is designed to validate the skills and knowledge of professionals who work with the Genesys Cloud CX platform. GCX-ARC exam is ideal for architects, consultants, and engineers who are responsible for designing and implementing solutions that leverage the Genesys Cloud CX platform. GCX-ARC exam covers a wide range of topics, from understanding the fundamentals of the platform to best practices for designing and implementing solutions.
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is an essential certification for professionals who are seeking to validate their skills and expertise in designing and implementing customer experience solutions using the Genesys Cloud CX platform. Genesys Cloud CX: Architect Certification certification is highly regarded in the industry and is recognized by employers and organizations worldwide. With the right preparation and commitment, candidates can achieve this certification and advance their careers in the field of customer experience.
Genesys GCX-ARC certification exam is a valuable investment for individuals and organizations. It is an industry-recognized certification that demonstrates the ability to architect, design, and implement Genesys Cloud CX solutions. Genesys Cloud CX: Architect Certification certification helps professionals to enhance their skills and knowledge in the Genesys Cloud CX platform, which is in high demand in the job market. Organizations can benefit from the expertise of the certified professionals in architecting and implementing Genesys Cloud CX solutions that meet their business requirements.
NEW QUESTION # 16
Select the percentage that indicates a High level in the flow size.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 17
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(2020,5,3)
- B. MakeDateTime(5,3,2020)
- C. MakeDateTime(3,5,2020)
- D. MakeDateTime(2020,3,5)
Answer: C
NEW QUESTION # 18
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. 100%
- B. 50%
- C. 25%
- D. No Limit
Answer: A
NEW QUESTION # 19
Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.
- A. IVR
- B. DTMF
- C. Flow
- D. Prompts
Answer: D
NEW QUESTION # 20
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
- B. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- C. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
- D. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
Answer: B
NEW QUESTION # 21
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Schedule
- B. Prompts
- C. Decision
- D. Divisions
Answer: D
NEW QUESTION # 22
Why must you create queues for ACD functionality to work?
- A. Queues are the waiting lines for interactions that are routed using ACD
- B. Queues match agents to an appropriate interaction using ACD
- C. Queues provide ACD with a means to determine the skill level requirement of an interaction
- D. Queues are the waiting lines for the agents who will be assigned interactions through ACD
Answer: B
NEW QUESTION # 23
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?
- A. EmailAddressLocalPart()
- B. MakeEmailAddress()
- C. EmailAddressDomain()
- D. EmailAddressDomainPart()
Answer: D
NEW QUESTION # 24
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt user Welcome_en-us
- B. prompt_user_Welcome_en-us
- C. prompt_user_Welcome/en-us
- D. prompt user Welcome/en-us
Answer: B
NEW QUESTION # 25
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Enable speech recognition for the entire flow
- B. Complete match timeout
- C. Company Directory speech recognition
- D. Incomplete match timeout
Answer: C
NEW QUESTION # 26
Which of the following feature is used to test the created flow before it goes live?
- A. Validate
- B. Debug
- C. Test
- D. Publish
Answer: C
NEW QUESTION # 27
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The number of different media types that an agent may handle simultaneously
- B. The media types that can interrupt current interactions that an agent is handling
- C. The length of time that an agent may spend on each media type
- D. The maximum capacity that an agent may handle simultaneously for each supported media type
- E. The after call work time for each media type
Answer: A,B,D
NEW QUESTION # 28
Which definition matches the After Call Work option Optional?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
Answer: A
NEW QUESTION # 29
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. No Entry Timeout
- B. Inter-Digit Timeout
- C. Menu Selection Timeout
- D. Timeout
Answer: B
NEW QUESTION # 30
Which variable's value indicates whether the flow is running in debug mode?
- A. Flow.Version
- B. Flow.IsTest
- C. Flow.IsDebug
Answer: C
NEW QUESTION # 31
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Status
- B. Account Codes
- C. Resolution Codes
- D. Wrap-up Codes
Answer: D
NEW QUESTION # 32
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
- A. Use an outbound campaign to promote the product.
- B. Use the data tables feature for advertising the product.
- C. Use the prompt feature to play the product details every time customer dials your contact center.
- D. Use the directory feature for advertising the product.
Answer: A,C
NEW QUESTION # 33
How many ways are there to initiate a secure call flow?
- A. Three
- B. Two
- C. Five
- D. Four
Answer: C
NEW QUESTION # 34
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Firefox
- B. Opera
- C. Avant
- D. Chrome
- E. Safari
- F. Internet Explorer
Answer: A,D
NEW QUESTION # 35
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
- A. Call Back
- B. Get Participant Data
- C. Collect Input
- D. Data Table Lookup
- E. Call Data Action
- F. Set Flow Outcome
Answer: C,D,E,F
NEW QUESTION # 36
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
- A. Transfer to Flow
- B. Transfer to Secure Flow
- C. Transfer to Outbound Flow
- D. Hangup
- E. Transfer to ACD Flow
- F. Transfer
Answer: B,E,F
NEW QUESTION # 37
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. False
- B. True
Answer: B
NEW QUESTION # 38
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