ACIS Avaya Aura Contact Center 6210 Practice Test Engine: Try These 125 Exam Questions
Guaranteed Success in ACIS Avaya Aura Contact Center 6210 Exam Dumps
NEW QUESTION # 63
Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?
- A. Reference Client
- B. Server Manager
- C. Multimedia Dashboard
- D. Server Utility
Answer: A
NEW QUESTION # 64
A customer has Avaya Aura Contact Center (AACC) and Avaya Aura Unified Communications Platform Integration.
For the Avaya Aura Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)
- A. Add theAvaya Aura Contact Center as a Trusted Host.
- B. Enable TLS encryption for Hosts.
- C. Install a Signed Certificate from a Trusted Host.
- D. Add a Routing Policy forthe AACC.
Answer: A,C
NEW QUESTION # 65
A customer has installed Avaya Aura Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.
Where do you set the transmission mode for the site to Unicast?
- A. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings
- B. From the CCMS > RSMConfig
- C. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings
- D. From the CCMS > RSM IP Address window
Answer: D
Explanation:
Reference http://downloads.avaya.com/css/P8/documents/100178738
NEW QUESTION # 66
Which three statements about Avaya Aura Contact Center (AACC) Licensing are true?
(Choose three.)
- A. A Corporate Enterprise license type is for a network ofAvaya Aura Contact Center installations.
- B. Agent licenses are availablefor both Nodal and Corporate Licensing.
- C. The licensing grace period duration is 15 days.
- D. The Nodal Enterprise license type controls the licensing for a singleAvaya Aura
Contact Center node. - E. Nodal Enterprise licensing supports a Standby License Manager.
Answer: A,D,E
NEW QUESTION # 67
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?
- A. CCMA
- B. CCMS
- C. CCMM
- D. CCT
Answer: C
NEW QUESTION # 68
Which features should be enabled in the Windows Server operating system before you install Avaya Aura Contact Center?
- A. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS
Viewer to view reports on the server. - B. Storage Manager for SAN's for managing the remote backups and IIS
- C. IIS and XPS Viewer to viewreports on the server.
- D. Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.
Answer: D
NEW QUESTION # 69
Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?
- A. Microsoft Windows 7 (32-bit and 64-bit)
- B. Microsoft Windows 10 (32-bit and 64-bit)
- C. Microsoft Windows 8.1 (32-bit and 64-bit)
- D. Windows XP Professional SP2 or later
Answer: A,C,D
NEW QUESTION # 70
You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC).
As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.
What is the correct procedure to disable Remote Access Services?
- A. RAS is disabled automatically by the AACC R7 installation DVD
- B. Disable RAS in Administrative Tools > Computer Management
- C. Disable RAS using the Avaya Aura Contact Center Roles and Features Installer
- D. Disable RAS in Administrative Tools > Remote access connection Manager
Answer: D
NEW QUESTION # 71
In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data.
When configuring the Contact Center Manager Administration (CCMA) using the RTR
(Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?
- A. In the Minimum Unicast Sessions box, type the minimum number ofsimultaneous unicast sessions that the server is directed to allow.
- B. In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.
- C. In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.
- D. In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
Answer: B
NEW QUESTION # 72
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)
- A. The External Message Handler
- B. The Inbound Mail Handler
- C. The Rules Engine
- D. Open Queue Engine
- E. The Inbound Message Handler
- F. The Outbound Message Handler
Answer: B,D,E
NEW QUESTION # 73
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
- A. Call-by-Call Reports
- B. Agent Performance Reports
- C. Multimedia Reports
- D. Contact Summary Reports
- E. Outbound Reports
- F. Configuration Reports
Answer: C,E
NEW QUESTION # 74
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?
- A. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
- B. It is loaded on external database.
- C. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
- D. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
Answer: C
NEW QUESTION # 75
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)
- A. Active
- B. Call setup
- C. Alerting
- D. Dialing
Answer: A,C
NEW QUESTION # 76
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
- A. OD applications can provide call routing, such as skill-based routing.
- B. OD allows you to view real-time statistics for each skillset.
- C. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
- D. OD application steps can include call treatments, such as music or ringback.
Answer: A,B,C
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101017364
NEW QUESTION # 77
You are configuring the Windows Operating System for an Avaya Aura® Contact Center (AACC) installation.
Which setting will you select for Data Execution Prevention (DEP)?
- A. Turn on DEP for all programs and services except for those specifically selected.
- B. Turn on DEP for all AACC programs and services.
- C. Turn on DEP for essential Windows programs and services only.
- D. Turn off DEP for all programs and services.
Answer: C
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100178594 (p.40)
NEW QUESTION # 78
Which utility is used to status and manage the services in Contact Center Manager Server
(CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit
(CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?
- A. Contact Center System Control and Monitor Utility
- B. Contact Center System Framework and Monitor Utility
- C. Contact Center System License and Monitor Utility
- D. Contact Center System Event and Monitor Utility
Answer: B
NEW QUESTION # 79
You will need to configure Internet Explorer (IE) options to access Avaya Aura Contact Center (AACC) components such as Contact Center Manager Administration (CCMA).
Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)
- A. CCMA supports only the 32-bit version of Microsoft Internet Explorer.
- B. Install Microsoft Internet Explorer 10.0 or 11.0.
- C. You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).
- D. CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.
Answer: B,C,D
NEW QUESTION # 80
Avaya Aura Contact Center (AACC) Release 7 supports only the Avaya Aura Media Server (AAMS), formerly called Avaya Media Server.
Which three statements regarding the AAMS are true? (Choose three.)
- A. AACC requires a license for each AAMS instance in the solution.
- B. A standalone Avaya Aura Media Server is supported on the Windows Server operating system.
- C. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
- D. An Avaya Aura Media Server High Availability pair of server requires two instance licenses.
Answer: A,C,D
NEW QUESTION # 81
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Avaya 6210 exam is designed to test a candidate's knowledge and skills in implementing and managing Avaya Aura® Contact Center solutions. 6210 exam is targeted towards IT professionals who are responsible for the installation, configuration, and maintenance of Avaya contact center systems. The Avaya 6210 exam is a certification exam offered by Avaya, a global leader in business communication solutions.
Avaya 6210 certification exam is designed to test the knowledge and skills of those seeking to become certified in the Avaya Aura® Contact Center Implementation. Avaya Aura® Contact Center Implementation Exam certification exam is essential for individuals who wish to demonstrate their ability to design, install, and configure Avaya Aura® Contact Center solutions. It is also a requirement for individuals who want to become an Avaya Certified Support Specialist (ACSS).
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