2023 Valid 1z0-1037-22 Real Exam Questions, practice Oracle Knowledge Management Cloud
Latest Success Metrics For Actual 1z0-1037-22 Exam (Updated 72 Questions)
Oracle 1z0-1037-22 Exam Syllabus Topics:
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NEW QUESTION 24
You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?
- A. Custom report with Ad Hoc Value variable
- B. Standard report with User Defined List variable
- C. Custom report with Predefined List variable
- D. Standard report with Replacement Value variable
Answer: A
Explanation:
There are several types of variables you can use, including predefined lists, user-defined lists, ad hoc values, and replacement values. Each of these serves a unique function.
Ad Hoc Value. Select this type to allow staff members to type their own value for the parameter at run-time, without having to select from a list. For example, an individual using the report types the exact expression or string to use as the variable value.
When you select this type, you must select a data type for the variable.
NEW QUESTION 25
Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
- A. All Requests
- B. Active Request
- C. Request Review
- D. Archived Request
Answer: D
Explanation:
You can filter the Manage Tuning Request list to display only active requests or only archived requests.
At the Status drop-down menu on the Manage Search Questions screen, select one of the following options:
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 45
NEW QUESTION 26
Which two statements are true about replacement tokens? (Choose two.)
- A. They enable re-use of existing content of any data type in variables.
- B. They enable creation and storage of complex content consisting of integrated text and images multiple times.
- C. They enable re-use of content in a standardized form.
- D. They enable management of standardized content from a single resource.
Answer: C,D
Explanation:
Replacement tokens enable you to do the following:
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 25
NEW QUESTION 27
Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?
- A. Call support and have them run a search and replace on the database.
- B. Create a standard text to include the new address and update all the answers to include it.
- C. Create a variable to contain the address and update all answers to include it.
- D. Search for all answers that have the address and update.
Answer: D
Explanation:
Answer variables are predefined shortcuts for entering information into an answer instead of a long string of text. When an answer displays on the customer portal, the variable is replaced with whatever value was specified by your administrator.
Variables are also helpful to use for information that may change. When your administrator changes the value of the variable, all answers containing that variable will also change. Contact your administrator for a list of variables defined for your application. For example, if your administrator added a variable for a support email address at your organization called "contact," you could insert the variable for the email address in the answer, such as $contact. If the email address changes, all answers containing the contact variable are updated.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
NEW QUESTION 28
In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain? (Choose three.)
- A. Language information
- B. Search Log
- C. Dictionary
- D. Rules engine
- E. Translations
Answer: A,C,D
Explanation:
When you tune a question you are adding or changing objects in the Intelligent Search Dictionary. The Dictionary is an Intelligent Search component that contains:
Reference:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAAKA/Optimizing_Intelligent_Search.htm#FAAKAth_TuningIntelligentSearch
NEW QUESTION 29
What are the standard status types for answers?
- A. Private, Published, Proposed, Review
- B. Published, Proposed
- C. Private, Public
- D. Public, Proposed
Answer: C
Explanation:
The status of an answer that determines whether it can be viewed by customers. The default answer status types are Public and Private.
Reference:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_answer_relationship
NEW QUESTION 30
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
- A. Docked filters
- B. Data exception
- C. Conditional formatting
- D. Conditional linking
Answer: B
Explanation:
An exception is a method of highlighting report data that meets certain criteria. Data exceptions also allow email alerts to be sent when data in a scheduled report meets the exception criteria.
Reference:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/topichead.htm#FAMUGevent
NEW QUESTION 31
Which statement is true about generic objects?
- A. CRUD operations cannot be performed with generic objects.
- B. A generic object representation must be built for custom objects.
- C. Batching and chaining operations are supported only by generic objects.
- D. A generic object representation must be built for handling standard objects.
Answer: C
Explanation:
Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.
Reference:
https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html
NEW QUESTION 32
After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
If there are more than 100 work teams, you will see a search box you can use to locate a subset of the work teams.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 70
NEW QUESTION 33
Which filter type should you use in a report to display data in a tree structure?
- A. Rollup
- B. Slicing by column
- C. Auto filter
- D. Slicing by bucket
Answer: B
Explanation:
Slicing a report allows you to group tabular data sharing common values in fields included in the report.
Slicing a report allows you to group tabular data sharing common values in fields included in the report. You can then select from the slice tree or links and view only the report data that matches the selected field values.
Reference:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm
NEW QUESTION 34
An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?
- A. The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.
- B. The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
- C. The user needs Admin permission to delete the translated document.
- D. The user cannot delete it because it directly affects the reference document that the translation document is based upon.
Answer: B
Explanation:
You cannot delete translated documents; you can remove them from user access by unpublishing a version.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page
NEW QUESTION 35
In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?
- A. Add Synonyms
- B. Add a Concept
- C. Copy a Concept
- D. Add to Existing Concept
- E. Edit Concept
Answer: B,D,E
Explanation:
The Actions To Take menu lists the tuning options for each object. Each object has a set of tuning actions, as displayed in the following table.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Selecting_or_Entering_a_Question_to_Tune_aa1040311
NEW QUESTION 36
Which three values does Knowledge Advanced use to calculate whether the answers returned have improved? (Choose three.)
- A. the total number of times documents were clicked on
- B. the number of cases linked to the top answer
- C. the number of times documents were clicked on as a result after a particular answer
- D. the number of times the "Is this answer helpful?" option has been selected as "Yes"
- E. the total number of times the search has been made with the search string containing the title of the document
Answer: A,C,D
Explanation:
The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm
NEW QUESTION 37
What does the response requirement in an SLA specify?
- A. the maximum number of days allowed for the resolution of an incident as per the business hours.
- B. individual time limits for the initial response time and subsequent resolution as per the business hours.
- C. the overall maximum time limit for the initial response and resolution for each incident.
- D. initial response time limit to all customer inquiries within one business day.
Answer: C
Explanation:
Service level agreements (SLA) in Oracle RightNow Cloud Service (Service) control the type and amount of support you offer your customers.
Using response requirements, you can track the effectiveness of your customer service and determine whether staff members are meeting defined service goals for initial response and incident resolution times.
Reference:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/_service.htm#FAMUGth_ServiceLevelAgreements
NEW QUESTION 38
Which two statements are true about Knowledge Advanced views? (Choose two.)
- A. View cannot be renamed or deleted but only modified.
- B. Views do not depend on the number and purpose of the interface that your organization uses.
- C. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
- D. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
- E. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
Answer: D,E
Explanation:
You must create a view to map Knowledge Advanced objects and functionality to the interface defined for your Service Cloud implementation. Views are a means to logically segregate your knowledge base to conform to your organization's business requirements. Your organization probably defines view for various brands or business units.
When you configure Knowledge Advanced, the views that you need to create depend on the number and purpose of the interfaces that your organization uses.
For example:
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faika/configuring-knowledge-advanced-within-service-cloud.html#c_Creating_Knowledge_Advanced_Views_ab1009963
NEW QUESTION 39
Which action cannot be performed on a dashboard?
- A. open a report for editing from a dashboard
- B. queue a dashboard manually
- C. add a web browser to a dashboard
- D. send queued dashboards to comma-separated values (CSV) file
Answer: C
NEW QUESTION 40
How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?
- A. Console Roles
- B. Profiles
- C. User groups
- D. Views
Answer: C
Explanation:
Administrators can activate search results in Knowledge Advanced so that agents, when searching Knowledge Advanced from an incident, can see only articles relevant to the areas the agents support. The filtering equates user groups with web roles and service level agreements; however, you can only tag articles with user groups.
You configure content visibility for user groups and content processing authentication for external collections using either the Collection Wizard or Collection Form under Manage Collections.
Reference:
Oracle Cloud Knowledge Advanced Implementation Guide, Release February 2018, page 54, page 60
NEW QUESTION 41
Which two statements are true about exporting report data? (Choose two.)
- A. It can be exported in XML format.
- B. It can be exported in PDF format.
- C. It can be exported only as an .xlsx Excel file.
- D. It can be exported using only absolute HTML layouts.
- E. It can be exported to a character-delimited file.
- F. It can be exported as a Word doc.
Answer: A,E
NEW QUESTION 42
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
- A. Standard report
- B. Custom report
- C. Dashboard report
- D. Cumulative report
- E. Cross Tabs report
Answer: C
Explanation:
Dashboards are particularly useful for managers who need to view a wide range of data from different reports. Using dashboards eliminates the need to open a large number of reports individually.
When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards
NEW QUESTION 43
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?
- A. Ctrl + N
- B. Ctrl + O
- C. Ctrl + T
- D. Ctrl + A
Answer: B
Explanation:
To open in a browser (for external documents) use Ctrl + K + O
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAUKA/User_AgentDesktop.htm#FAUKAControllingDisplayOfIncidentReferen-F772D24C
NEW QUESTION 44
How is unconditional linking different from conditional linking for a linked column in a report?
- A. Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
- B. Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
- C. Unconditional linking always opens the same report or dashboard, whereas conditional linking can open different reports or dashboards depending on the value you drill down.
- D. Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
Answer: C
Explanation:
Report linking is a feature for creating links between reports. Linked reports and dashboards can be seamlessly opened from other reports, just as report levels can be opened from other levels in the same report. Both conditional and unconditional links can be created.
Reference:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_report_control
NEW QUESTION 45
In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
Explanation:
Estimated Improvement. This is a numeric value that represents the positive or negative change Generally, when more answers with higher click-throughs are promoted, or moved up the result list, the tuning had a positive impact. When more answers with lower click-throughs are moved up the result list, this can indicate that the tuning had a negative impact.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Analyzing_Tuning_Impact_on_Similar_Questions_aa1030048
NEW QUESTION 46
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)
- A. The answer status is not set to public or custom status of status type "public".
- B. There is no display position defined for the answer article.
- C. There is no search term added in the answer keyword list.
- D. The answer is not assigned to any product/category that is visible to a customer.
- E. The answer article is not assigned to any staff member/staff agent.
- F. There is no answer content added to the answer article.
Answer: A,D
Explanation:
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.
F: Products and categories-The visibility settings for the products and categories associated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
NEW QUESTION 47
In Knowledge Advanced, which section displays the lock status?
- A. Reports
- B. Properties
- C. Analytics
- D. Overview
Answer: B
Explanation:
The Properties section displays the form properties and lock status.
NEW QUESTION 48
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