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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
| Topic 2: Ideation and Prototyping | - Rapid prototyping and validation approaches - Design thinking principles |
| Topic 3: Strategy Foundations | - Role of a strategy designer in Salesforce ecosystem - Understanding business context and customer strategy |
| Topic 4: Experience Design and Journey Mapping | - Customer journey mapping techniques - Service and experience blueprinting |
| Topic 5: Measurement and Iteration | - Iterative design improvement cycles - Defining success metrics and KPIs |
| Topic 6: Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
Salesforce Certified Strategy Designer Sample Questions:
Of the following steps in the process of developing a cohesive early-project Strategy Design, which one is responsible for: Ensuring that the team is working for a goal that is meaningful and will bring valuable benefits to the organization?
- A. Craft of Key insights
- B. Project Research
- C. Challenge Framing
- D. Idea Generation
Correct Answer: C 🗳️
Using Salesforce to Salesforce: Once you've created a connection to another Salesforce organization, you can share records and updated data with them.
- A. Yes
- B. No
Correct Answer: A 🗳️
What can be built to allow agents to quickly gather data from a customer while on the phone?
- A. Workflow Rules
- B. Screen Flow
- C. Process Builder
Correct Answer: B 🗳️
Of the 4 target types to measure business success, which one fits the following example: Percentual reduction of phone complaints by customers.
- A. Efficiency Target
- B. Expansion Target
- C. Customer Satisfaction Target
- D. Growth Target
Correct Answer: A 🗳️
What does the Jobs to be Done framework posit?
- A. That no customer wants to risk losing time trying to understand a complex product.
- B. That customers don't want products or services, they want solutions to problems.
- C. That customers are affected by their workload and UX should be specific and to the point.
Correct Answer: B 🗳️
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