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WGU Operations Management (C215, VDC2) Sample Questions:

1. A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities:
* Production quantities are low and only a small number of homes are built efficiently.
* The facility space allows for low handling of materials.
* There is limited space available for employees to operate.
Which hybrid layout should be used to address the company's needs?

A) Manufacturing technology
B) Group technology
C) Statistical reduction control
D) Process performance metrics

2. Which term means to schedule a job that starts immediately, regardless of the due date?

A) Finite loading
B) Forward scheduling
C) Backward scheduling
D) Infinite loading

3. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Baseline for managing quality process; investment in preventative costs; budgeting
B) Enhance competition; understand consumer preferences; maintain communication with operations
C) Reward employees; motivate staff performance; manage operations planned changes
D) Review and recommend product changes; satisfy customer needs; open communication

4. Which function does marketing play in a just-in-time (JIT) organization?

A) JIT marketing synchronizes product demand with assembly.
B) JIT marketing focuses on customer-driven quality.
C) JIT marketing simplifies inventory flow.
D) JIT marketing focuses on producer-driven quality.

5. Why is the marketing plan essential to the creation of the aggregate plan?

A) The actual market demand in the marketing plan is required to make adjustments to other plans.
B) Research and development in the marketing plan drives new products.
C) The marketing plan provides insight into operations goals and activities for the year.
D) Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.

Solutions: