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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the concept and scope of operations management | - Critically assess the objectives and strategies of operations management
|
| Understand the improvement of operations management | - Analyse quality management and improvement
|
| Understand the design of operations management systems | - Analyse the design of processes and capacity
|
| Understand planning and control in operations management | - Analyse capacity planning and control
|
CIPS Operations Management Sample Questions:
Which of the following are operations management activities? Select THREE
- A. process selection
- B. materials management
- C. job design
- D. development of new products
- E. capacity planning
Correct Answer: A,B,E 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?
- A. assurance
- B. responsiveness
- C. tangibles
- D. empathy
Correct Answer: B 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?
- A. quality
- B. flexibility
- C. speed
- D. dependability
Correct Answer: D 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.
- A. supply chain integration
- B. bottom-up process design
- C. process improvement
- D. employee involvement
- E. fact-based decision making
Correct Answer: C,D,E 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?
- A. It will help Bilal decide if he needs to hire more workers in the short term to ensure the factory produces enough apple pies to meet demand
- B. It will help Bilal assess if he is working within the allocated budget
- C. It will give Bilal an overall evaluation of the company's ability to meet demand fluctuations
- D. It will tell Bilal if he has the correct number of apples he needs to produce the desired number of apple pies
Correct Answer: C 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
Polly -
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