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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What is the correct way to clear the CMOS memory on an HP notebook?

A) Disconnect all power sources (cable and battery), remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the notebook, and reconnect power.
B) Disconnect all power sources (cable and battery), remove the RTC battery, short the RTC battery connectors with a screwdriver, reconnect the RTC battery, reassemble the notebook, and reconnect power.
C) Disconnect all power sources (cable and battery), remove the CMOS button access panel, press and hold the CMOS button for five seconds, replace all components, and reconnect power.
D) Disconnect all power sources (cable and battery), remove the CMOS jumper access panel, move the jumper to the third position (the reset position), reconnect power, turn on the notebook, move the CMOS jumper back to the normal position, disconnect power, reassemble the notebook, and reconnect power.

2. Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A) advisory
B) bulletin
C) notice
D) statement

3. Which services does HP handle (rather than the service provider) for WWAN module issues? (Select two)

A) Account settings configuration
B) Initial hardware setup
C) Hardware configuration
D) Billing issues
E) Network issues

4. What protocol must the graphics controller support to enable HP Display Assistant (HPDA) to control and set the monitor for best picture quality?

A) the Monitor Data Channel Command protocol
B) the Display Data Channel Command Interface protocol
C) the Monitor Control Calibration Interface protocol
D) the Display Control Calibration Interface protocol

5. How does the Intel Smart Response Technology caching feature of Intel Rapid Storage Technology provide faster access to stored data?

A) It partitions a configurable segment of the RAM as disk cache.
B) It creates a hidden partition on the disk to store cached application data that is defragmented during low drive use.
C) It uses a Solid-State Drive (SSD) or mSATA drive as a disk cache by placing frequently-used blocks of disk data on the SSD or the mSATA drive.
D) It contains a built-in disk defragmentation utility that runs during low drive use to ensure quick sequential reads.

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