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HP HP2-H27 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Service Basics, Identification, Warranty and Parts | 12% | - Product identification and part numbers - Warranty policies and support entitlement - Service fundamentals and safety |
| HP Product Technology and Components | 24% | - Networking, power systems, and security features - Processors, memory, and storage - Display, graphics, and input devices |
| Servicing HP Products | 28% | - Safety precautions and procedures - Desktop and workstation repair - Notebook specific service and repair |
| HP Resources and Documentation | 8% | - Service manuals and technical documentation - Ordering parts and support channels - HP PartSurfer and support websites |
| Diagnostics and Troubleshooting | 28% | - HP diagnostic tools and utilities - Advanced fault isolation and resolution - Basic troubleshooting methodology |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?
- A. Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.
- B. Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.
- C. Upgrade the BIOS right away because that tends to solve most problems in less time.
- D. Download the HP BIOS compatibility utility, and run BIOS diagnostics.
Which Linux operating system is typically installed on HP commercial notebooks?
- A. Red Hat Linux, because it has the best technical paid and unpaid support
- B. Ubuntu Linux, because it has the widest user adoption of all Linux distributions
- C. SuSE Linux, because it is user friendly, well documented, and compact
- D. FreeBSD, because it is the same operating system that Apple modified to create OS X
How do the automatic Power-On Self-Tests (POST) notify you of errors discovered during computer startup? (Select three.)
- A. an LED code
- B. a message on a USB-connected computer
- C. an email message
- D. an on-screen error message
- E. a PXE message on the PXE server
- F. a beep code
Which HP support communication type is the most urgent level and requires immediate attention upon receipt?
- A. advisory
- B. bulletin
- C. notice
- D. statement
How do you clear the system password on an HP notebook computer manufactured in 2009 or later? (Select two.)
- A. Replace the system board, or escalate to HP Support.
- B. Restart the notebook from a USB drive that contains HP ProtectTools, and select the option to clear the system password.
- C. Follow the steps to clear the CMOS password. This also resets the system password.
- D. Run BiosConfigUtility.exe, and use the password reset function (if HP ProtectTools was used to create the BIOS account and the notebook can boot past POST without the password).
- E. Flash the BIOS to upgrade it to the latest version. This also resets the system password.
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