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HP LaserJet Solutions Sample Questions:

1. Which functions are available on a multi-function printer? Select THREE.

A) email capability
B) network printing
C) faxing
D) digital enhancement
E) color separation
F) thermal imaging

2. A customer needs assistance performing printer roller maintenance. What should you do?

A) Consult the User Guide for the specific procedure for each type of device and guide the customer through the procedure
B) Consult the Quick Reference Topic Library available at the end of the Roller Maintenance Fundamentals course.
C) Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam Fundamental course.
D) Schedule a service technician to help the customer if the customer is unsure of how properly perform the procedure

3. Certpaper.com has a Color LaserJet 9500 printer and is having a page quality defect. They want to isolate whether it's a problem with the primary transfer or the secondary transfer. How would you isolate the issue?

A) perform a half test to check the issue
B) perform sensor test
C) perform stop test
D) perform disable cartridge check

4. What is the purpose of a CCD in a multifunction printing device?

A) pivots to keep the light beams on media feeding through the device
B) moves the scan head beneath the glass during scanning
C) reads light intensity and converts the readings into electrical current
D) converts electrical current into a digital likeness of the image on the drum

5. What is the first component to be energized in the warm-up stage of timing sequence?

A) the cooling fans
B) the main motor
C) the duplex assembly
D) the fusing assembly

Solutions: