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HP HP0-784 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Problem Resolution Techniques | 25% | - Root Cause Analysis Methods - Hardware and Software Fault Isolation - Escalation and Support Procedures - Configuration and Environment Validation |
| Preventive Maintenance & Documentation | 20% | - Resolution Documentation & Knowledge Base - Change Control Impact Assessment - Proactive Monitoring Strategies |
| Problem Management Fundamentals | 25% | - Incident vs Problem Definition - ITIL-based Problem Management Process - NonStop System Architecture Overview |
| NonStop Troubleshooting Tools | 30% | - EMS Event Management System - Log Analysis and Error Interpretation - OSM Console and Diagnostics - SCF and TACL Utilities |
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