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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Presales Capability and Case Analysis | 25% | - Typical project cases and best practices - Solution proposal and quotation preparation - Common questions and solutions - Competitive analysis and differentiation |
| AICC Solution Design | 25% | - Capacity planning and network design - Requirement analysis and solution planning - Security and compliance considerations - High availability and disaster recovery design |
| AICC Solution Overview | 20% | - Typical application scenarios and value - Basic concepts and positioning of AICC - Architecture and components of AICC solution |
| AICC Product Knowledge | 30% | - CTI, IVR, recording and other core modules - Integration with third-party systems (CRM, billing, etc.) - UAP (Unified Agent Platform) features and specifications - ICD (Intelligent Call Distributor) principles and functions |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. Which component in the AICC architecture is most directly responsible for translating a customer's web chat text into a structured intent that can be used for automated responses or routing?
A) Media Server
B) CTI Server
C) Natural Language Processing (NLP) Engine
D) ICD Router
2. Which SIP response code indicates that the called party is busy?
A) 503 Service Unavailable
B) 180 Ringing
C) 486 Busy Here
D) 200 OK
3. In AICC reporting, what is the "longest wait time" metric?
A) The time it takes for the system to boot up.
B) The duration of the longest call handled by an agent.
C) The average time agents spend in after-call work.
D) The maximum time a caller spent in queue before being answered or abandoning.
4. In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?
A) Leased Lines (MPLS)
B) Public Internet without encryption
C) Local Area Network (LAN)
D) Virtual Private Network (VPN)
5. During the sizing of an AICC solution, the Erlang B formula is primarily used to determine the required number of what specific resource, considering a target service level and acceptable blockage rate?
A) Number of trunk lines (circuits)
B) Amount of storage for call recordings
C) Number of concurrent agents
D) Number of IVR ports
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |
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