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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

Question 1

You need to create a blank schedule to add agents, create shifts, and configure schedule parameters according to your business requirements. Which option on the Schedules page should you select?
Response:

A. Generate
B. Modify
C. Add
D. Create

Question 2

Which two actions are essential when setting up a business unit in workforce management?
(Choose two)
Response:

A. Configure a management unit
B. Define business hours
C. Set activity codes
D. Assign a queue for call routing

Question 3

What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:

A. 150
B. 50
C. 100
D. 25

Question 4

What component would an IC administrator create first when setting up workforce management?
Response:

A. Business Unit
B. Activity Code
C. Shift Schedule
D. Management Unit

Question 5

Which component in Genesys Cloud is used to create and manage agent schedules?
Response:

A. Business Unit
B. Work Plan
C. Queue Group
D. Schedule Manager

Solutions: