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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customization Considerations and Limitations | 7% | - Performance and scalability - Limits and governor considerations - Declarative vs programmatic options |
| User Creation and Authentication | 13% | - External user activation and permissions - Single Sign-On and identity providers - User provisioning methods |
| Experience Cloud Basics | 8% | - Experience types and use scenarios - Use cases and benefits of Experience Cloud - Platform capabilities and limitations |
| Branding, Personalization, and Content | 15% | - Personalization and targeted content - Content management and CMS integration - Branding and layout customization |
| Templates and Themes | 10% | - Theme customization and design - Template selection and configuration - Lightning and Visualforce options |
| Administration, Setup, and Configuration | 25% | - Site setup and activation - Deployment and migration - PRM and service integration |
| Sharing, Visibility, and Licensing | 17% | - Sharing rules and external visibility - Data access and security model - License types and allocation |
| Adoption and Analytics | 5% | - Engagement and adoption strategies - Reporting and dashboards - Moderation and community governance |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system.
Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
- A. Customer Community
- B. Customer Identity
- C. Customer Community Plus
- D. Partner Community
Correct Answer: D 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
The system administrator at Dreamhouse Realty (DR) is giving Experience Builder access to two colleagues who will be responsible for creating and managing new microsites. One contributor needs to create and customize the site, but not publish it. The other colleague is tasked with adding contributors and publishing the final site.
Which Experience Builder roles should the system administrator grant?
- A. Builder and Experience Admin
- B. Viewer and Publisher
- C. Experience Admin and Publisher
- D. Publisher and Builder
Correct Answer: D 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
- A. Deploy a chatbox to address common questions.
- B. Create an FAQ Knowledge article.
- C. Create a public ''announcement only' group for moderators to address commonquestions.
- D. Enable Chatter Questions to encourage peer-to-self-service
- E. Create an FAQ rich text component on the Home page.
Correct Answer: A,B,D 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
DreamHouse Realty recently created a sitefor potential buyers. The content is organized using topics.
Where can site users go to find out how current and popular a topic is?
- A. Collaboration Dashboard
- B. Content Management Report
- C. Trending Topics Channel
- D. Topic's detail page
Correct Answer: D 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.
How should you fix this issue?
- A. Sharing rules should be configured open each object to give Read Only access to experience Cloud users.
- B. The external sharing model should be updated so that the Account object is private but the Contact object remains public only
- C. The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individualobject to give Public Read Only access to Experience Cloud users.
- D. The internal sharing model should be updated so that the Contact and Account objects are Public read Only.
Correct Answer: A 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).

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