SAP C_TCRM20_70 : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0

C_TCRM20_70 testking pdf

Exam Code: C_TCRM20_70

Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0

Updated: Aug 24, 2026

Q & A: 100 Questions and Answers

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SAP C_TCRM20_70 Exam Syllabus Topics:

SectionObjectives
Interaction Center- Interaction handling
  • 1. Customer interaction processing
    • 2. Channel integration basics
      Master Data Management- Business partner concept
      • 1. Relationships and roles
        • 2. Account and contact management
          Marketing Fundamentals- Campaign management
          • 1. Target group definition
            • 2. Campaign execution basics
              Sales and Service Processing- Sales cycle in SAP CRM
              • 1. Lead and opportunity management
                • 2. Order and contract processing
                  - Service management
                  • 1. Service requests and complaints
                    • 2. Service orders and processing
                      SAP CRM Basics and Architecture- SAP CRM system architecture overview
                      • 1. CRM middleware and integration concepts
                        • 2. CRM WebClient UI architecture

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