IBM C9020-971 : IBM Enterprise Storage Technical Support

Exam Code: C9020-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Jun 06, 2026

Q & A: 55 Questions and Answers

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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer is considering a storage consolidation project.
Which tool should you use to help the customer understand that the IBM solution will be more cost-effective than the competitors?

A) IBM ATS Server Consolidation Monitor
B) IBM Systems Consolidation Evaluation Tool
C) IBM CompleteCenter
D) IBM System Storage Interoperation Center


2. A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?

A) Svcmon with daily data collection
B) Native IBM Spectrum Virtualize performance tool(s)
C) IBM Spectrum Control
D) Excel macros linked to storage API


3. What should a storage specialist do to verify that a heterogeneous solution is supported by IBM?

A) Check Systems Storage Interoperation Center
B) Consult the installation guide
C) Verify the solution using IBM Red Books
D) Perform a proof-of-concept


4. What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?

A) Service
B) Security Administrator
C) Copy Operator
D) Monitor


5. Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?

A) DS8870
B) XIV Gen3
C) Storwize V3700
D) IBM SAN Volume Controller built with IBM Spectrum Virtualize software


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: D
Question # 4
Answer: D
Question # 5
Answer: B

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