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IBM C2070-448 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Connectivity | 20% | - Email system integration (Exchange, Domino) - Security and authentication configuration - File system and SharePoint integration - Integration with IBM FileNet P8 |
| Topic 2: Administration and Monitoring | 15% | - Backup and recovery procedures - User and access management - Managing ICC services and jobs - Monitoring performance and logs |
| Topic 3: Policy and Rule Management | 25% | - Configuring routing and storage rules - Retention and disposition policies - Content classification settings - Defining collection policies |
| Topic 4: Installation and Configuration | 25% | - Upgrading from previous versions - Installing ICC components - System requirements and planning - Initial setup and configuration |
| Topic 5: Troubleshooting and Optimization | 15% | - Error handling and support tools - Diagnosing common issues - Performance tuning - Resolving integration errors |
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