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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understanding KPIs | - SMART objectives decomposed - KPI lifecycle - KPI related terminology |
| KPI Typology | - Qualitative vs quantitative KPIs - Efficiency vs effectiveness KPIs - Leading vs lagging KPIs |
| The World of KPIs | - KPIs concept map - Governance - The value added by KPIs - Challenges in performance measurement - Organizational levels |
| KPI Project Coordination | - Primary and secondary data sources - KPI project plan - The business case for KPI implementation - KPI workshop briefing pack |
| Working with Targets | - Negative behaviors when setting - KPI documentation processes - Challenges in working with targets - Targets in practice |
| KPI Taxonomy | - KPI DNA map - KPI use case scenarios - Interdisciplinary systemic worldview |
| KPI Documentation | - KPI documentation process - Organizational KPI libraries development - Weights and Indexes - KPI documentation form functions - KPI documentation form design |
| KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| KPI Measurement | - Data gathering communication - Change log - KPI report |
| Data Gathering | - Community of Practice - KPI activation tools - KPI activation techniques - Guidelines to improving - Data quality dimensions - KPI reporting data sources - Communication with data custodians |
| KPI Selection | - KPI selection techniques - KPI selection sources - KPI selection for organizational scorecard |
| KPIs in Context | - KPI selection for industry - KPIs cascaded to functional area |
| Data Visualization | - Scorecard and dashboard examples - Best practices in scorecard design - Guidelines to design efficient templates - Usability in terms of visual design - Best practices in dashboard design |
The KPI Institute Certified KPI Professional Sample Questions:
Which of the following KPIs reflects the outcome of the recruitment process?
- A. Applications per job requisition (#)
- B. Job offer acceptance rate (%)
- C. Time to recruit (# / time)
- D. New employees passing probation period (%)
Correct Answer: D 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
Which of the following KPIs will influence "Service backlog (#)"?
- A. Service complaints responded to (%)
- B. Productivity
- C. Service lead time (# / time)
- D. Revenue ($)
Correct Answer: C 🗳️
Explanation: Only visible for PrepAway members. You can sign-up / login (it's free).
Which start target would you propose for "Net Promoter Score (NPS) (%)", tracked at organizational level?
- A. 1
- B. #10
- C. 100
- D. This is not a KPI
Correct Answer: A 🗳️
Which value driver will influence "Service quality index"?
- A. Backlog orders (#)
- B. Staff trained (%)
- C. Orders processed per day
- D. None of the answers
Correct Answer: D 🗳️
Objectives should start with:
- A. Nouns
- B. Value drivers
- C. Action verbs
- D. Adjectives
Correct Answer: C 🗳️
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