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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers deployed the new Agentforce Sales Development Representative (SDR) Into production, but sales reps are saying they can't find it. What is causing this issue?

A) Sales rep users do not have access to the SDR Agent object.
B) Sales rep users are missing the Use SDR Agent permission set.
C) Sales rep users profiles are missing the Allow SDR Agent permission.

2. Universal Containers would like to route a service agent conversation to a human agent queue.
Which tool connects the service agent to the human agent queue for escalation?

A) Outbound Omni-Channel Flow
B) Prompt Flow
C) Screen Flow

3. Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should UC use and which consideration should UC review?

A) Flex, and that Dynamic Fields is enabled
B) Field Generation, and that Dynamic Forms is enabled
C) Field Generation, and that Dynamic Fields is enabled

4. Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?

A) Predict most popular products from new product catalog.
B) Predict customer sentiment toward a promotion message.
C) Predict customer lifetime value of an account.

5. What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

A) Identify the best matching topic and actions and correct order of execution.
B) Find similar requested topics and provide the actions that need to be executed.
C) Determine a user's topic access and sort actions by priority to be executed.

Solutions: