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Nortel 920-431 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 30% | - Common problem resolution - Alarm and error log analysis - Diagnostic tools and commands - Hardware fault isolation and replacement - Call processing and connectivity issues |
| Topic 2: Software Installation & Initialization | 25% | - Software upgrades and patches - Release 5.0 specific procedures - Base software loading and activation - System initialization and configuration basics |
| Topic 3: System Hardware & Architecture | 25% | - Network interfaces and cabling - Cabinet, shelf, and card installation - CS 1000 hardware components and platforms - Power and grounding requirements |
| Topic 4: System Configuration | 20% | - IP telephony and trunk configuration - Network integration parameters - Terminal and user administration - Signaling and protocol setup |
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