Nortel 920-131 : NCSS-Symposium Express Call Center Installation and Maint 4.2

Exam Code: 920-131

Exam Name: NCSS-Symposium Express Call Center Installation and Maint 4.2

Updated: Jul 21, 2026

Q & A: 39 Questions and Answers

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Nortel 920-131 Exam Syllabus Topics:

SectionWeightObjectives
Installation and Configuration30%- Basic call center configuration
- Database configuration
- Server installation and setup
- Licensing and activation
Administration and Maintenance25%- Software updates and patches
- User and agent management
- System monitoring and logs
- Backup and restore procedures
System Overview and Architecture20%- Hardware and software requirements
- Symposium Express 4.2 components
- Network and telephony integration
Troubleshooting and Support25%- Performance optimization
- Common installation issues
- Error diagnosis and resolution
- Call flow and connectivity problems

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