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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Topic 2: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 3: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 4: Call Flow Analysis | 15%-20% | - Call Processing
|
| Topic 5: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 6: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
Avaya Aura® Core Components Support Certified Sample Questions:
1. When submitting a package of information to Avaya Support for a case, which file format is used for a trace taken using Wireshark?
A) zip
B) wshark
C) None of the above
D) pcapng
E) gif
2. What information can be found when running the display node-names ip command?
A) type and IP address
B) type and link number
C) IP address and type
D) name and link number
E) name and IP address
F) MAC address and IP address
3. When one entity is marked as down on the Session Manager dashboard, which two of the following troubleshooting tools can be used to investigate the problem?
A) Wireshark on the network switch
B) List trace station on Avaya Aura Communication Manager
C) the replication page in Avaya Aura System Manager
D) Avaya Aura Session Manager Entity Link Connection Status page in Avaya Aura System Manager
E) statapp on the Command Line Interface of Avaya Aura Session Manager
F) traceSM on the Command Line Interface of Avaya Aura Session Manager
4. You are configuring Shared Bandwidth Management for Call Admission Control (CAC) between Communication Manager (CM) and Session Manager (SM).
Which three tasks must you perform to achieve this? (Choose three.)
A) Create a Bandwidth Share Group in SM
B) Create Locations in Session Manager
C) Configure SIP authentication between CM and SM
D) Match the Network Region used for the SIP users with the Domain in SM
E) Specify the shared bandwidth limit on the Communication Manager (SIP) Entity screen
F) Create Network Region Groups (NRG) in Communication Manager
5. Which four traces options can be useful when troubleshooting SIP endpoint registration issues with a phone using TCP protocol? (Choose four.)
A) PPM
B) Network Interface
C) SIP Signaling
D) Call Processing
E) TLS handshaking
F) SIP Registration
G) RTP Flow
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: E | Question # 3 Answer: D,F | Question # 4 Answer: A,B,F | Question # 5 Answer: C,D,E,F |

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