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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
B) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
C) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
D) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.

2. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Elite
B) Call Center Basic
C) Call Center Introductory
D) Call Center Standard

3. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Agent
B) Vector
C) Split
D) Skill

4. Which command is used to find the current CMS release?

A) pkginfo -p cm
B) pkginfo -x cms
C) pkginfo cms
D) pkginfo -r cms

5. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Vector queuing priorities
B) Service Objective
C) Dynamic Queue Position
D) Dynamic Threshold Adjustment

Solutions: