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The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as an Oracle RightNow Cloud Service 2016 Certified Implementation Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam then he should take this exam.
How to book the 1Z0-325 Exam
These are following steps for registering the 1Z0-325 exam. Step 1: Visit to Pearson Exam Registration Step 2: Click Certification in the top navigation Step 2: Signup/Login to Pearson VUE account Step 3: Search for Oracle 1Z0-325 Exam Certifications Exam Step 4: Select Date, time and confirm with the payment method
Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge and Answer Management | - Manage knowledge base categories - Set up answer access and visibility - Create and organize answers |
| Staff and Profile Management | - Configure agent workflows - Define permissions and access rights - Set up staff accounts and roles - Create and manage profiles |
| Application Appearance | - Design Agent Interfaces - Configure Customizable Menus - Create and implement Workspaces - Create Navigation Sets |
| Analytics and Reporting | - Create standard and custom reports - Configure dashboards - Define report access and sharing |
| Customer Portal | - Portal deployment and configuration - Self-service functionality setup - Portal access control |
| Customer Interaction Tools | - Manage email and response channels - Configure Chat and Co-Browse - Set up feedback and surveys |
| Site Configuration and Administration | - Message templates and variables - Passport configurations - System settings and configuration - Search priority and keywords |
Quentin -
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